2 day delivery & free shipping*

Terms and Conditions


Any one ordering on this website agrees to follow all below terms & conditions and policies:

CANCELLATION POLICY

  • Cancellations will be considered only if the request is made within 24 hours of placing an order.
  • There is no cancellation of orders placed which have been handed over to the delivery service provider.
  • No cancellations are entertained for those products that have obtained on special occasions and festivals like Rakhi, Christmas, Diwali or Valentine’s Day etc. These are seasonal and limited occasion offers and therefore cancellations are not possible.
  • No cancellations in part or full shall be entertained for those products that have been ordered and availing special promotions, discounts offers, gift certificates and coupons.

Return and Exchange

Karma Koncept stands behind the quality of our products and we will replace the product free of cost, only transport will remain at your charge, if you are not satisfied with your purchase for any reason.

In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).

Please read below our return & exchange policies before you return any item. You will also need to enclose the return form with the items you wish to return. This form can be downloaded by clicking on the link below:

Returns & Exchanges Form

We are not liable for any returns that we were not notified about first.
Customer should usually inspect and refuse to accept the shipment if they find that the package has been opened or tampered with.

Conditions for replacement:

  • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery or attempted delivery.
  • Products/Items should be UNUSED with the tags intact and in saleable condition.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
  • Any cost towards packaging, insurance or freight towards returning the merchandise to us will be borne by the customer in case of change of mind and borne by Karma Koncept in case of wrong or damange items
  • Customer must obtain Returns authorization from our Customer Service Team before the product is sent back and it will be accepted only at designated address provided by the Customer Service agent.
  • We will notify the customer once the returned product has be received by us and upon inspection of the package / product our customer service agents will decide further course of action which will be binding on the Customer.

For all countries, please ship to the following address:

Karma Koncept
Flat 501, Plot 3, Ashish Sapphire,

Jai Ambey Nagar, Civil Lines, Jaipur - 302006

INDIA

Return or exchange an item which has been purchased at any of our retail stores or online boutique partners cannot be returned or exchange by Karma Koncept.

Guarantee

All products sold on this website are guaranteed authentic as concern vegan, gold and diamonds. (Weight and type metal and stones will be mentionned on bill) 
For more information about shipping and delivery, please see our Shipping FAQs

Claiming Refund

For Credit Card/Debit Card/Netbanking or Paypal Transactions:

As the charge to your credit card / account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the CCAvenue Payment Gateway or Paypal if applicable as per the situations given below.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Karma Koncept has erroneously sent you a wrong item / colour / size.

Refunds shall be processed once the products have been received back at our designated location in unused condition with the tags intact. Usually, it takes 10-15 days for refunds to reflect in your bank account.

For COD (Cash on Delivery) transactions (only for India):

  • Refunds can only happen via gift vouchers.
  • Cash refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
  • The customer can ship the product in case he or she receives a damaged or defective product. Customer can also place a request for a reverse pick up incase reverse pick up service is available through our couriers.

Refunds will be done in the following cases:

  • Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.
  • Genuine quality issues.
  • Packages lost in transit.
  • In case karma Koncept discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
  • In case karma Koncept discovers that a wrong item has been shipped to you.
  • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.

No refunds will be given in the following cases:

  • In case of minor design and colour variations. With handloom products there will always be some variation between products.
  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transport

Privacy Policy

 

karma-koncept.com respects the privacy of all its users and is committed to guard it in all respects. To find out how user information collected at the website is protected, please read thefollowing private policy document.
Please make a note that karma-koncept.com  can make changes to thisprivate policy from time to time. Keep checking this page to know more about the updated private policies.

Personal Information: 

We may collect the following information from our users:

  • Name
  • Contact Information including email address
  • Demographic Information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What We Do With the Information Collected

The information collected at the website is to present our valuable customers with better services and in particular for the following reasons:

  • Record Keeping for Internal Use.
  • Improve our existing products and services.
  • Send promotional emails periodically about new products, special offers or other information which users may find interesting.

Security

To make the process of collecting information secure, suitable physical and electronic procedures have been integrated with the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. We are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Modifying/Deleting Personal Information

Customers can modify or delete their personal information by sending an email to contact@karma-koncept.com 

Opting out of notifications from business name

In order to opt-out of future notifications from our company, customers can send an email to contact@karma-koncept.com 

Introduction

karma-koncept.com  regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all www.karma-koncept.com users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact at contact@karma-koncept.com

Collection of Information

  • In order to use the karma-koncept.com  website, we may require information from you in order to provide the best service possible.
  • All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
  • Any information collected by karma-koncept.com  is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any detail collected from karma-koncept.com  customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at contact@karma-koncept.com 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at contact@karma-koncept.com 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill yourorders. If we have trouble processing an order, we will use this information to contact you.

Communications

karma-koncept.com  uses personally identifiable information for essential communications, such as Emails, accounts information,and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at contact@karma-koncept.com . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

karma-koncept.com  may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. karma-koncept.com does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the karma-koncept.com  Site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of karma-koncept.com .

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Shipping Information

At Karma Koncept, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to 276 countries worldwide, and to 1455 zip code destinations within India.

Shipping Information - India

For the launch of our eboutique, we offer free national shipping until August 2016.

Delivery Method:

Your orders are shipped via Blue Dart. Unless there are unforeseen circumstances such as bad weather, flight delays, political disruptions, regulatory clearances, etc., your order should usually reach you with 3-4 working days for Metros and Major cities in India. Other cities / areas may take a while longer.

Blue dart provides a service of COD, please make your choice when making your payment.

Shipping Information - International

For the launch of our eboutique, we offer free international shipping starting from 100 euro/$113 until August 2016.

Delivery Method:

Orders shipped via Standard Shipping (Indian Post) are delivered within 10-15 business days according to destination.

Orders shipped via Express Shipping (DHL) are delivered within 4-5 business days according to destination.

For order under 100 euro/$113, please send a price transport request to contact@karma-koncept.com

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.

To make your shopping experience as seamless as possible, we have arranged with DHL to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL for import duties and taxes, you will have to pay DHL directly at the time of delivery.

In case of Fine jewellery, Local Custom Clearance, Insurance & Freight Charges (CIF Charges) will be borne by Karma Koncept, however VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer.

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Important Shipping Information

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and start from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

We are unable to redirect orders once items have been dispatched.

All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your special order of gold within 16 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it. We will keep you update for any delay.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

To ensure that your order reaches you in the faste0st time and in good condition, we only ship through reputed courier agencies.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact us at contact@karma-koncept.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.

  • Pan card
  • Driving License
  • Passport
  • Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

Insurance

Karma Koncept insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept a signature by them as well as their photo ID as evidence of delivery.

Track your order

Thank you for shopping online with Karma Koncept!

From confirmation of your order by karma Koncept to receipt of the package at your doorstep, you can track the status of your order - online. When you place your order on karma-koncept.com, you will receive an order confirmation email with a link to our website. Bookmark this link, for it contains information about the status of your order, and is constantly updated.

Track your shipment

When your order is shipped from our warehouse, you will receive a shipment email informing you about the items that were shipped, the courier used to ship these items, the courier's website address, and a tracking number. Please visit our website, top right corner, Track the Order , it will take you to the courier agency’s website and use the AWb number to track the order.

If you have not received a shipment email with these details, please email us at contact@karma-koncept.com We will pro-actively contact you if there is a delay or any issue related to your order through email or at the contact number you have provided.You cant track your order through the "track the Order" link in the header section (Top Right)

Please keep in mind that you are responsible of contacting the transporter in case you are not able to be at your address to receive the parcel for any personal or professional matter.

Blue Dart will make minimum 2 attempts for all undelivered shipments. Blue Dart shall leave a “we missed you” card at consignee premises in case of non delivery shipment or shall send out an alert SMS to the consignee mobile number for all dispatches. Then parcel will return to us after 7 days thus return transport will be billed to you.

Disclaimer

We want you to be 100% happy when buying products from karma-koncept.com. If you change your mind after an order is being placed, we will be more than happy to cancel your order but please intimate us within one day of placing the order. Send an email mentioning your order number to contact@karma-koncept.com with the word “Cancel Order” in the subject line.

The information contained in this website is for general information purposes only. The information is provided by karma-koncept.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of karma-koncept.com.

We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply are commendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, karma-koncept.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.